The unit
The thing worth counting is the visit.
The edition counts attendance rather than spend. A monthly fee does not move when a member stops coming, so spend cannot be the signal that something has changed.
- MonVisited
- TueNo visit
- WedVisited
- ThuVisited
- FriNo visit
- SatVisited
- SunNo visit
Who it is for
Three members, three different problems.
The edition is organised around these three rather than around a feature list, because a studio owner recognises the member long before they recognise the mechanic.
Member one
Came twice, then stopped
Six weeks left on the contract and no visit in three of them. The programme reaches them in the first quiet week, when a reason to come back still exists.
What is counted: days since the last visit.
Member two
Comes only for one class
Reliable, loyal to one instructor, and lost the day that instructor leaves. The programme gives them a reason to try a second thing before that happens.
What is counted: how many different classes attended.
Member three
Brings people with them
The most valuable member in the building and usually the least rewarded, because nobody is counting. A referral is a milestone on their record like any other.
What is counted: members joined on their name.
The screen that matters
The front desk sees one thing.
Whoever is on the desk has about four seconds while a member scans in. The edition is usable inside those four seconds, which is the only reason a front desk uses it at all.
Her streak reaches four weeks today. Say so.
One line the desk can read and say out loud.
Where it sits, and what it leaves alone
Your booking system keeps the timetable.
YOURS
Booking, classes and payment
The timetable, the class list, the direct debit and the door all stay where they are. Vivalto reads the visit and writes nothing back to them.
OURS
The member, the streak and the reward
One record per member, the segments they move through, the streak counter and the record of what was granted.
THE FIRST PIECE OF WORK
The link to your booking system
We build the connection that carries a visit across, with your team, and it is the first thing we build.
If you run a gym, a studio or a club, start with your quiet members.
Thirty minutes, on your own numbers. You see the product running, and we go through whether the streak, the tier and the referral above are the three you actually want.
hello@vivalto.ai