Pricing
Three levels. One ladder.
Every figure on this page is a list price and we publish it so you can plan against it. You pay a monthly licence and you pay the integration fee once, and the edition you run does not change either number.
The ladder
Session, Season and Lifetime.
The three names are three spans of one customer's life, in order.
What separates them is
how many brands you run, how many people are active in a month, who holds the keyboard and
what we owe you in writing.
| What you get | Session | Season | Lifetime |
|---|---|---|---|
| Monthly licence | €1,900 | €3,900 | €7,500 |
| Brands included | One brand | Up to three brands | Every brand you run |
| Active people a month | 25,000 | 100,000 | No ceiling |
| Who configures it | We configure it with you | Your team configures it | Your team, plus access to the API |
| Support | A shared inbox | A named contact here | A response time written into the agreement |
| Customer events out to your own reporting | Not included | Not included | Included |
| Integration fee | €6,000, once per account. Never once per edition, and never again when you add a second one. | ||
The product does the same job at all three levels.
Nothing is held back to sell you the level above. Levels, experience points, tournaments and live leaderboards are in Session exactly as they are in Lifetime. The two things that genuinely differ are things we can count, because Vivalto holds the customer records, and the third is what is written into the agreement.
The names
Why a session, a season and a lifetime.
They are three spans of the same relationship, ascending, so the order is obvious without a legend. That is the only job a level name has to do.
LEVEL ONE
Session One visit
You act on single visits, on one brand, and nobody on your side has to learn the product before it earns anything.
€1,900 a month
LEVEL TWO
Season One campaign cycle
Your own team runs recurring programmes across a few brands, which is what a tournament, a season or a leaderboard cycle actually is.
€3,900 a month
LEVEL THREE
Lifetime The whole relationship
You manage every customer across every brand for as long as they stay, and the events flow out to your own reporting.
€7,500 a month
The integration fee
€6,000, charged once in the life of the account.
The fee covers building the connection between your own systems and Vivalto.
It is
charged once per account, not once per edition and not once per brand.
| What you add | One time fee | Why |
|---|---|---|
| Your first edition | €6,000 | Your team and ours build the one connection that carries events in and signed calls out. Our side of that work takes under a week. |
| A second brand | Nothing | A brand runs on the connection you already built, inside the same installation. |
| A second edition | Nothing | An edition is a vocabulary and a set of rules over the same engine. If it needs a link to a system you have not connected yet, we say so before you sign. |
| Moving up a level | Nothing | A level is a change to the agreement rather than a change to the connection, so there is nothing to rebuild. |
One ladder for every edition
The edition changes the words. It does not change the price.
The same ladder covers the iGaming Edition and every other edition on this site, and there are three reasons, each of which we would give you on a call anyway.
- What it costs us does not change with your industry. The cost is active people, brands and the support we owe you. None of that moves because the people on the record are patients or shoppers instead of players.
- An edition is a translation, not a second product. The editions page shows the five words that change between them. Charging differently for a different label would be charging for the label.
- One table is one table. We are a small company. Eight ladders would be eight things to keep true, and the first one to go stale would be the one you read.
The edition changes the vocabulary and the connector, never the number.
Going over
Three months over the allowance, and you move up a level.
There is no charge per thousand extra people, and that is deliberate.
A per-thousand overage produces a bill you cannot predict at the moment you most want to grow, and the price you agreed stops being the price you pay. A level holds that line: the figure on this page is the figure on your invoice, and the only thing that changes it is moving up a level. If an account passes its allowance for 3 months running it moves up, and we tell you in the first month rather than in the third.
A single busy month, a tournament weekend or a season launch does not move you. That is exactly the traffic you bought the product for.
Where these numbers come from
Nobody in this category publishes a price. We do.
We checked six specialists in player and customer retention on their own pages, one by one, rather than trusting a comparison site. Not one of the six publishes a figure. Two of them do not have a pricing page at all, and the rest name their packages and then ask you to request a quote.
What the category does publish is the meter
Three of the six say in their own words that they charge on monthly active people, and the other three meter on data volume by another name. That is why the ladder above is built on active people rather than on seats or on records stored: it is the meter the market already understands, and it is one Vivalto can count without being asked, because it holds the customer records.
The figures that circulate are not list prices
Contract figures for some of these vendors do appear on services that aggregate real purchases. We have read them. They are third-party aggregations rather than anything the vendor published, they carry very wide ranges, and we have not repeated any of them on this page or priced against them.
One widely quoted number did not survive being checked
A review article puts a monthly range against one of these vendors and is quoted elsewhere as though it were fact. We fetched it. The author gives no source, and the same article says that vendor publishes nothing. We treated it as one person's guess and priced against none of it.
So the prices above are ours
They are our list prices, not an estimate of anybody else's. We publish them because a buyer who has to book a call to learn a number has already been told something about how the rest of the relationship will go.
Questions
What buyers ask about the price.
Is the licence per brand or per account
Per account. Session includes one brand, Season includes up to three, and Lifetime includes every brand you run.
If you run four brands and only want Vivalto on one of them, Session is the right level and the price does not change.
What counts as an active person
One customer record that did something in the calendar month: a session, a deposit, a purchase, a visit, a lesson, whatever the edition counts. A record that sat still all month is not counted, and you are not charged for people who are not engaging.
The word changes with the edition. It is a player in the iGaming Edition, a member in Retail and a patient in Healthcare, and it is the same row in the same table.
Do we get fewer features at the entry level
No. We considered holding tournaments and leaderboards back for the middle level and decided against it. Selling a deliberately weakened retention product contradicts everything else this site says, and the two separators we already have are real.
What happens if we go over the allowance
Nothing stops working. If an account passes its allowance for 3 months running it moves up a level, and we raise it with you in the first of those months.
Does the price change from one edition to another
No. The ladder above is the whole price list for every edition on this site.
What we talk about separately is the connection to the systems your industry runs, because that is the work that differs. The integration fee covers the connection, and if your case is bigger than that we say so before you sign rather than after.
Are these the prices we will actually be quoted
These are our list prices and we publish them so you can plan against them. A quote for a very large operation is a conversation, and we will tell you plainly if your case sits outside the list.
Price it against what you run today.
Thirty minutes. Tell us how many brands you run and how many people are active in a month, and we will put a real number on it before the call ends.
hello@vivalto.ai